Frequently Asked Questions
Everything you need to know about shopping with Levi’s Australia.
What are your standard shipping times within Australia?
Standard delivery typically takes 3-7 business days depending on your location. Express shipping options are available for major metropolitan areas with a delivery window of 1-3 business days.
How do I return an item purchased online?
Items can be returned within 30 days of purchase provided they are in original condition with tags attached. You can initiate a return through our online portal or visit any standalone Levi’s store for an immediate exchange or refund.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay and PayPal.
How can I find the right fit for my jeans?
Each product page features a comprehensive size guide and 'Fit Finder' tool. We recommend measuring your waist and inseam to match against our specific denim cuts, from 501® Originals to our modern skinny fits.
Can I track my order once it has been placed?
Yes, once your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Does Levi’s Australia offer a repair service?
We are committed to sustainability. Selected Levi’s Tailor Shops across Australia offer repair, customization, and alteration services to help extend the life of your favorite denim pieces.